KEY CONTRIBUTIONS:
UPLIFTING HIIP CAPABILITY:
HIIP Toolkit
HIIP Interactive Double Diamond Wall
Te Ao MÄori Process Tool
10 Steps to Workplan
A3 Scoping Canvases
HIIP Cultural Capability Strategy
HIIP Sharepoint
Facilitating Systems Thinking Workshops
High Impact Innovation Programme (HIIP)
High Impact Innovation Programme (HIIP)
2022 - 2024
2022 - 2024
Building Service Design Capability within the High Impact Innovation Programme at Ara Poutama Aotearoa (Department of Corrections)
Building Service Design Capability within the High Impact Innovation Programme at Ara Poutama Aotearoa (Department of Corrections)
KEY CONTRIBUTIONS:
HIGH IMPACT INNOVATION PROGRAMME:
I worked as a Service / Graphic Designer in the High Impact Innovation Programme (HIIP) at Ara Poutama Aotearoa (Department of Corrections). HIIP was established to make it easier to navigate the Justice System, improve support for offenders and victims, and analyse justice processes to enhance efficiency and safety.
As part of the Design, Change and Delivery team, I led the creation of a Design Thinking Toolkit to:
HIGH IMPACT INNOVATION PROGRAMME:
I worked as a Service / Graphic Designer in the High Impact Innovation Programme (HIIP) at Ara Poutama Aotearoa (Department of Corrections). HIIP was established to make it easier to navigate the Justice System, improve support for offenders and victims, and analyse justice processes to enhance efficiency and safety.
As part of the Design, Change and Delivery team, I led the creation of a Design Thinking Toolkit to:
- Designed a series of interactive tools including tactile booklets, hands-on activities, and digital guides
- Co-developed workshop materials that embedded design thinking into everyday practice
- Ensured resources were accessible, engaging, and tailored to the justice context
- Designed a series of interactive tools including tactile booklets, hands-on activities, and digital guides
- Co-developed workshop materials that embedded design thinking into everyday practice
- Ensured resources were accessible, engaging, and tailored to the justice context
UPLIFTING HIIP CAPABILITY: HIIP Toolkit HIIP Interactive Double Diamond Wall Te Ao MÄori Process Tool 10 Steps to Workplan A3 Scoping Canvases HIIP Cultural Capability Strategy HIIP Sharepoint
Facilitating Systems Thinking Workshops
- Introduce HIIP staff to Design Thinking and Human-Centred Design principles
- Uplift internal capability in service design methods
- Clearly articulate our ways of working to new team members
- Introduce HIIP staff to Design Thinking and Human-Centred Design principles
- Uplift internal capability in service design methods
- Clearly articulate our ways of working to new team members
IMPACT:
These tools became a core part of the HIIP onboarding and capability-building approach, supporting a more consistent and
human-centred design culture within the programme.
IMPACT:
These tools became a core part of the HIIP onboarding and capability-building approach, supporting a more consistent and
human-centred design culture within the programme.